Policies
Cancellation Policy
When and how an order can be cancelled, and what happens to your payment.
Point Industries ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Point Industries Account.
If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.
Order cancellation by Point Industries
Under some rare situations, Point Industries can also raise an order cancellation request. These situations could be:
- Product out of stock
- Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
- Incorrect pricing or description of the product
- Payment fraud suspicion by our Credit & Fraud Avoidance Department
- Incorrect or Incomplete Buyer’s Address
- Non serviceability of Buyer’s address by our courier partners
If your order is not fulfilled by Point Industries after your payment has been done, the paid amount will be refunded to you, in accordance with our Refund Policy. We will notify you at your registered email address if an order cancellation happens due to any reason.
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